Privacy Policy

Swiss Chalet ('we,' 'our,' or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website swisschalet.ca (the 'Site') or use our delivery services, including any mobile applications (the 'App') related to our services (collectively, the 'Services').

Please read this Privacy Policy carefully. By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Contact Information: Name, email address, postal address, phone number, and other similar contact information.
• Account Information: Username, password, and preferences when you create an account with us.
• Payment Information: Credit card details, billing address, and other financial information necessary to process your orders.
• Order Information: Information about the products you purchase or consider purchasing.
• Delivery Information: Delivery address, special instructions, and preferred delivery times.
• Profile Information: Preferences, feedback, and survey responses.
• Communication Information: Content of emails, chat messages, or other communications you send us.

1.2 Information Collected Automatically

When you use our Services, we may automatically collect certain information, including:

• Usage Information: How you use our Services, pages viewed, time spent on pages, and other similar information.
• Device Information: Device type, operating system, browser type, IP address, and device identifiers.
• Location Information: General location information based on IP address or more precise location if you grant permission.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities. For more information, please see our Cookie Policy section below.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and fulfill your orders, including delivery of food items.
• Create and maintain your account.
• Provide, maintain, and improve our Services.
• Communicate with you about orders, promotions, events, and other news related to our Services.
• Respond to your comments, questions, and customer service requests.
• Monitor and analyze trends, usage, and activities in connection with our Services.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.
• Protect the rights, property, and safety of our customers, employees, and others.
• Comply with legal obligations.
• Personalize your experience and deliver content and product offerings relevant to your interests.

3. Sharing Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Delivery Partners: With delivery partners to facilitate the delivery of your orders.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Legal Requirements: When we believe in good faith that disclosure is necessary to comply with laws, regulations, legal processes, or governmental requests.
• Protection of Rights: To enforce our Terms and Conditions and protect the rights, property, or safety of Swiss Chalet, our customers, or others.
• With Your Consent: When you have given us your consent to share your information for a specific purpose.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

4. Cookie Policy

4.1 What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

4.2 How We Use Cookies

We use cookies and similar technologies for the following purposes:

• Essential Cookies: Necessary for the operation of our website. These enable core functionality such as security, network management, and account access.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve how our website works.
• Functionality Cookies: Used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences.
• Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and advertising more relevant to your interests.

4.3 Third-Party Cookies

Some cookies are placed by third parties on our website. These include:

• Google Analytics: We use Google Analytics to understand how visitors interact with our website.
• Facebook Pixel: Helps us measure the effectiveness of our advertising and understand the actions people take on our website.

4.4 Managing Cookies

You can control and manage cookies in various ways. Most web browsers allow you to manage your cookie preferences. You can:

• Delete cookies from your device
• Block cookies by activating the setting on your browser that allows you to refuse all or some cookies
• Set your browser to notify you when you receive a cookie

Please note that if you choose to block or delete cookies, you may not be able to access certain areas or features of our website, and some services may not function properly.

5. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request copies of your personal information.
• Correction: The right to request that we correct inaccurate information about you.
• Deletion: The right to request that we delete your personal information in certain circumstances.
• Restriction: The right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: The right to receive the personal information you provided to us in a structured, commonly used, and machine-readable format.
• Objection: The right to object to our processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the contact information provided below. Please note that these rights may be limited in some circumstances by local law requirements.

8. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

9. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. By using our Services, you consent to the transfer of your information to these countries for the purposes described in this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by revising the 'Last Updated' date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Swiss Chalet
54 Tom Mount, Peterfort, TN31 7BY
Canada
Email: [email protected]
Phone: +442187393882